Terms and Conditions
Terms (Purchase Orders Accepted)
Online or phone orders must be prepaid by Cash, Check, Credit Card or PAYPAL account. Return customers may apply for credit by filling out a credit application and getting approval from the Street Graphex, INC. credit department. Combined orders (any of our Street Graphex, INC., printing services including buttons) may require A 50% non-refundable deposit. All Political orders MUST be prepaid in full. Local area orders also require pre-payment unless other arrangements have been made. If you are placing an order for a group or organization, the person placing the order will be responsible for payment and distribution of the order. We will not break up an order for individual customers to pickup at Street Graphex,INC. unless sold through our online customer stores. Special arrangements can be made on prepaid orders but this is the exception, not the rule.
Application must be filled out and emailed/faxed in for approval of account privileges TBD by Street Graphex, INC. credit department. Credit is extended to an applicant with the understanding that any finance charge or attorney fees resulting from bankruptcy, delinquencies, or probate will be added to any balance due to Street Graphex, INC. Any balance due past 30 days is automatically charged a finance charge of 1.5% per month, which is an annual rate of 18%. The finance charge must be paid along with the past due balance before your account will again be considered current.
Custom imprinted merchandise CANNOT be returned for credit. Buttons CANNOT be returned for credit. There will be no exceptions. Decorated items are not returnable. If you aren't completely happy with your order please contact us and we'll do everything we can to satisfy you.
A $35 service fee will be charged on all checks/payments returned due to non-sufficient funds.
Production & Shipping Time
Production time on buttons or CUSTOM merchandise begins on the date Street Graphex, INC. receives a signed customer proof (digital proofs sent in most cases). Production time excludes shipping time. All order acknowledgements will show a scheduled ship date. Every effort will be made to meet this date. Some orders may be shipped before this date.
Need it in 24-48 hours? We reserve the right to charge a "rush charge". When we have to re-arrange our production schedule or work at night to accommodate you, we will charge you rush charges! If you need it in 24 hours, your rush charge will be up to $100, 48 hours will be up to $50. Custom merchandise orders needed in less than five (5) business days may incur up to a $25 charge. These fees will be waived for school events which we are made aware of. Please call 605-432-7990 for availability of button production times.
Any work that has been completed up to the cancellation of the order will be charged to the customer. Garments ordered to fill your order will require purchase at retail pricing. Garments returned to the vendor will require payment of shipping and restock charges by the customer.
Prices & Minimums
All prices are subject to change without notice per our price sheets. We do have a minimum run charge depending on the service you are requesting.
Quotes given over the phone are subject to change after viewing artwork. Large orders or orders requiring many changes must be mailed, e-mailed or faxed to reduce the possibility of errors. STREET GRAPHEX, INC. WILL NOT BE RESPONSIBLE FOR ERRORS ON TELEPHONE ORDERS!
The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents or copyrights on any requested design or copy. It is assumed by factory that artwork submitted for printing is being used in full compliance with all applicable laws regarding its usage.
Right To Promotion
Unless specified in writing at time order is placed; we reserve the right to use any item we produce for display and promotion.
Artwork will be held for two years from the original invoice date. When reordering, please specify company name, invoice date & invoice # to assist us in locating the original order. We do have a screen print reorder at the same price policy. The advantage of a higher quantity order is the lower cost on high volume price break. After an initial order is placed, often the need arises to reorder substantially less of the same design for a second order. Most companies will charge based on the total quantity regardless if a larger order had been previously placed, which could make your reorder much more expensive! Street Graphex, in select circumstances, allows you to place a much smaller quantity reorder at the same price as your original order. This can be a huge benefit to your company , school, group or organization when planning for an event.
Our reorder policy requirements are as follows:
- Screen Print Minimum Reorder Quantity: 12 pieces - Orders less than 12 pieces will be priced as new orders.
- Only 1 single re-order can be placed at same price and must be placed within 30 days of original order. (Reorders placed after 30 days will be treated as new orders.)
If your company or organization requires the price to remain constant throughout a set period of time, it must be agreed upon and put in writing from Street Graphex when the original order is placed. Promotional products, embroidered items, buttons, banners, trophies and awards may be reordered, but each will have their own separate reorder pricing. If you have questions about our reorder policy, please feel free to contact us!